Crafty frames are custom-made. We do not accept returns or exchanges because of a change of mind after production has started or the order has been delivered.

A replacement or refund is offered when the item is defective, does not match the approved order details, or arrives damaged in transit. Claims for manufacturing errors must be sent within 5 business days of delivery, and damage claims within 48 hours, with clear photos.

The customer is responsible for the plate text, size, and design submitted at checkout. Errors in customer-provided details are not grounds for a refund.

Approved refunds are returned to the original payment method after the item is inspected. Contact hello@crafty.test to open a claim.